Speech Analytics
Guide For
Insurance Agencies
Featuring 3 Keys to Compliance and Revenue
Get Your Guide Now!
Unlock the Full
Potential of Scorecards
With Your CMS
How to streamline compliance and boost performance metrics
Get The Whitepaper
The Ultimate Speech
Analytics Buying Guide
Unlocking Compliance and Performance in Collections
Get Your Guide Now!
Unlock the Secret to
Vendor Compliance
Success!
Download the Ultimate Guide to Vendor Compliance Management
Get The Ebook
Get Compliant With
Systematic Audits
Would You Pass An Exam With Flying Colors?
Get The Ebook
Previous
Next

Testimonials

BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

Learn More
Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable
Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • 5 Best Practices for Monitoring Call Center Agent Performance

    5 Best Practices for Monitoring Call Center Agent Performance September 27, 2023 Categories: Agent Performance, Speech Analytics No Comments Recommended Reading Call centers play a pivotal role in service organizations, serving as the frontline ambassadors of a business. Handling large call volumes daily, call center agents interact with customers or consumers daily. Hence, optimizing their

    September 27, 2023
  • The Ultimate Speech Analytics Buying Guide for Insurance Agencies

    The Ultimate Speech Analytics Buying Guide for Insurance Agencies September 18, 2023 Category: Speech Analytics No Comments Recommended Reading To comply with Centers for Medicare & Medicaid Services (CMS) guidelines and carrier requirements, insurance agents must stay vigilant. The CMS Final Rule 2023 mandates the recording of all customer/prospect calls, making it a legal requirement

    September 18, 2023
  • Creating an Effective Call Center Performance Improvement Plan with Speech Analytics

    Creating an Effective Call Center Performance Improvement Plan with Speech Analytics August 31, 2023 Category: Speech Analytics No Comments Recommended Reading Call center performance management can play an important role in ensuring optimal operational efficiency and improved collections yield for any collections business. In a business model where interactions are not just about calling a

    August 31, 2023
  • 3 Reasons Why Health Insurance Agencies Need to Invest in Speech Analytics

    3 Reasons Why Health Insurance Agencies Need to Invest in Speech Analytics August 23, 2023 Category: Speech Analytics No Comments Recommended Reading The application of speech technologies plays a crucial role in analyzing and extracting valuable insights from recorded conversations between agents and potential/existing customers. By doing so, it effectively enhances three key enablers of

    August 23, 2023