Guide For
Insurance Agencies
Potential of Scorecards
With Your CMS
Analytics Buying Guide
Vendor Compliance
Success!
Digital Operating Platform
Testimonials
David Owen
“Our team has experienced an elevation in efficiency and organization with IPACS, we continue to find ways to customize it to our needs and the analytics provides us with a better picture of our status in training vendor management and other compliance areas.”
Amy P. O’Donnell
“Provana provides us with a cost effective and reliable solution for managing our client audits. Our Provana team is extremely knowledgeable and provides excellent customer service. We’re very glad we found Provana.”
Gwen Gullicksen
“Provana’s compliance solution, IPACS helped us track and manage all our compliance activities in one place. They made us look good in front of our clients with quicker response time and easily configurable reporting when it comes to client’s audits.”
Joe Tenaglia Jr
Our firm has greatly benefited from the Provana platform. We no longer need to run multiple excel reports to gather the information. It is a pleasure to work with the Provana team.
Chris Schumacher
Why Provana? Clean user interface. Targeted insights. Easy to Operationalize.
Valle Martin
We saw multiple products, but nothing impressed me as much as the Provana platform. On any reference call, I can open my Provana interface and show them what it is capable of.
BPM Services
Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.
Highly Trained
Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.
Affordable
We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.
Reliable
Our associates are held to a quality standard consistent with best practices in production management.
People + Technology = Powerful Results
Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits
Blogs
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5 Best Practices for Monitoring Call Center Agent Performance
5 Best Practices for Monitoring Call Center Agent Performance September 27, 2023 Categories: Agent Performance, Speech Analytics No Comments Recommended Reading Call centers play a pivotal role in service organizations, serving as the frontline ambassadors of a business. Handling large call volumes daily, call center agents interact with customers or consumers daily. Hence, optimizing their
September 27, 2023 Read more -
The Ultimate Speech Analytics Buying Guide for Insurance Agencies
The Ultimate Speech Analytics Buying Guide for Insurance Agencies September 18, 2023 Category: Speech Analytics No Comments Recommended Reading To comply with Centers for Medicare & Medicaid Services (CMS) guidelines and carrier requirements, insurance agents must stay vigilant. The CMS Final Rule 2023 mandates the recording of all customer/prospect calls, making it a legal requirement
September 18, 2023 Read more -
Creating an Effective Call Center Performance Improvement Plan with Speech Analytics
Creating an Effective Call Center Performance Improvement Plan with Speech Analytics August 31, 2023 Category: Speech Analytics No Comments Recommended Reading Call center performance management can play an important role in ensuring optimal operational efficiency and improved collections yield for any collections business. In a business model where interactions are not just about calling a
August 31, 2023 Read more -
3 Reasons Why Health Insurance Agencies Need to Invest in Speech Analytics
3 Reasons Why Health Insurance Agencies Need to Invest in Speech Analytics August 23, 2023 Category: Speech Analytics No Comments Recommended Reading The application of speech technologies plays a crucial role in analyzing and extracting valuable insights from recorded conversations between agents and potential/existing customers. By doing so, it effectively enhances three key enablers of
August 23, 2023 Read more