Speech Analytics
Guide For
Insurance Agencies

Featuring 3 Keys to Compliance and Revenue

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Digital Operating Platform

As the industry's first unified platform for consumer account interaction management, our technology empowers businesses to take control of compliance, business analytics, call center operations, real-time speech analytics, and payments.

IPACS^®

Our automated compliance management system allows you to document and maintain policies and procedures, track employee training and certifications, and much more.

IPA^®

Our powerful and customizable business intelligence dashboard interfaces with your existing systems, providing insights and tactical tools for managing your business.

ICAP^®

Our integrated, real-time call analytics platform uses AI to provide 100% call monitoring, delivering significant improvements in agent compliance and productivity.

IConnect247^®

Our first of its kind self-service app enables consumers to seamlessly and securely view account details, set up payments, exchange documents, and chat live.

IDP

IDP stands for Intelligent Document Processing and includes Redaction, Scrubs, and Flex Indexing capabilities for better compliance, smarter risk management, and higher operational efficiency.

IPERFORM

Our solution is built on deep experience in e-filing hundreds of thousands of documents for clients to shorten the turnaround time, reduce errors and boost overall productivity.

Testimonials

David Owen

Chief Administrative Officer

McCarthy Holthus

“Our team has experienced an elevation in efficiency and organization with IPACS, we continue to find ways to customize it to our needs and the analytics provides us with a better picture of our status in training vendor management and other compliance areas.”

Amy P. O’Donnell

Chief Compliance Officer

Primeritus Financial Services, Inc.

“Provana provides us with a cost effective and reliable solution for managing our client audits. Our Provana team is extremely knowledgeable and provides excellent customer service. We’re very glad we found Provana.”

Gwen Gullicksen

Director of Compliance and Training

Sentry Credit

“Provana’s compliance solution, IPACS helped us track and manage all our compliance activities in one place. They made us look good in front of our clients with quicker response time and easily configurable reporting when it comes to client’s audits.”

Joe Tenaglia Jr

Managing Partner

Tenaglia & Hunt

Our firm has greatly benefited from the Provana platform. We no longer need to run multiple excel reports to gather the information. It is a pleasure to work with the Provana team.

Chris Schumacher

President & CEO

Optio Solutions

Why Provana? Clean user interface. Targeted insights. Easy to Operationalize.

Valle Martin

Director of Compliance

Valor Intelligent Processing

We saw multiple products, but nothing impressed me as much as the Provana platform. On any reference call, I can open my Provana interface and show them what it is capable of.

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee^® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

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