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BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

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Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

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Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • Speech Analytics creates compliance and revenue for insurance agents

    Speech Analytics creates compliance and revenue for insurance agents May 29, 2023 Category: Speech Analytics No Comments Recommended Reading State of Quality Assurance today- considered as a cost center In order to comply with CMS guidelines and carrier requirements, insurance agents must record all customer and prospect calls. This requires a comprehensive compliance program to

    May 29, 2023
  • Building Your Own BI Team vs. Outsourcing

    Building Your Own BI Team vs. Outsourcing May 23, 2023 Category: Legal Tech No Comments Times have changed. Data Analytics and Business Intelligence (BI) applications are now firmly established as “must-have” tools rather than “nice to have” tools across a wide range of business applications. As a result, growth-focused default servicing law firms are no

    May 23, 2023
  • Call Recording for Health Insurance Agents: Tips and Solutions

    Call Recording for Health Insurance Agents: Tips and Solutions May 18, 2023 Category: Call Recording No Comments Recommended Reading If you are an independent agent, part of a field marketing organization, or a health insurance carrier yourself, you are likely aware of the CMS Final Rule 2023, which mandates the recording of all customer/prospect calls.

    May 18, 2023
  • 4 Must-Dos of Calibrating Your Speech Analytics System

    4 Must-Dos of Calibrating Your Speech Analytics System May 23, 2023 Category: Speech Analytics No Comments Recommended Reading More and more collection businesses are using speech analytics (SA) to improve their collection numbers. Who can blame them; the platform can help collection players analyze agent-consumer interactions, identify issues, and optimize their collection strategies seamlessly. However,

    May 15, 2023