CFPB’s Crackdown on Sloppy Data Security Practices
What to Do About It?
Get The Whitepaper
Get Compliant With
Systematic Audits
Would You Pass An Exam With Flying Colors?
Get The Ebook
What Makes Speech
Analytics Hard?
How to automate and optimize your AI-driven
call center intelligence for optimal productivity
Get The Ebook
How to Operationalize
Business Analytics for Growth
New Workbook
Download Now
How Do You Score on Reg F Compliance?
Take our Interactive Quiz to Find Out
Get Started
Previous
Next

Testimonials

BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

Learn More
Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable
Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • What is call center recording, and why should your business implement it

    What is call center recording, and why should your business implement it January 31, 2023 Category: Call Recording No Comments Recommended Reading There are very few businesses with a call center capability that have not embraced call recording technology in the last few years. Today, call center recording solutions are a vital part of call

    January 31, 2023
  • 5 Speech Analytics To-Dos to Maximize Efficiency and Effectiveness of The Solution

    5 Speech Analytics To-Dos to Maximize Efficiency and Effectiveness of The Solution January 18, 2023 Category: Speech Analytics No Comments Recommended Reading Today, speech analytics (SA) is a critical part of a successful collection-focused contact center.  It helps ensure compliance with rules and regulations and empowers you to train (and coach) collectors to be more

    January 18, 2023
  • Day in the life of an Operations Professional

    Day in the life of an Operations Professional January 17, 2023 Categories: Business Intelligence, Business process management No Comments Recommended Reading In a freewheeling chat with Scott Morris, Managing Member at Tromberg, Morris & Poulin, PLLC, we discussed what a usual day looks like for an Operations Professional in a Collections Law Firm. For an

    January 17, 2023
  • Are You a Collection-Focused Business? Use These 4 Strategies to Improve Agent Performance

    Are You a Collection-Focused Business? Use These 4 Strategies to Improve Agent Performance January 16, 2023 Categories: Agent Performance, Speech Analytics No Comments Recommended Reading Many collection businesses are guilty of designing their agent performance programs with a one-size-fits-all approach. They attempt to use call center speech analytics to reduce delinquencies and maximize accounts receivable

    January 16, 2023