Next-Gen call center QA process. 100% agent calls analyzed
Top 3 Speech Analytics features for your call center quality assurance
Speech Analytics platform offers AI powered quality assurance process that automatically monitors and objectively scores every agent interaction providing deep insights into which calls to focus on and drastically reducing the need for manual quality assurance.
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100% Call Monitoring
Compliance Management
Customizable analytics
US Telecom Provider
“Provana is a great partner, helping us keep up with the best industry practices. Provana’s speech analytics solution helps us increase our agent effectiveness and reduce non-compliance risk.” -Nikkia Hamler, Collections Training Manager,
Weltman
“Provana’s ICAP solution has completely transformed our call monitoring operations with automated workflows resulting in increased compliance and productivity.”
– Manager, Outside Collections and Bankruptcy, Leading US telecom provider