Accounts Receivable Firm Counts On Provana's Flexible BPM to Scale According to Rapidly Changing Demand

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Overview
Alpha Recovery Corp is a full-service Accounts Receivable Management (ARM) firm with locations in Colorado and Arizona, focused on delivering top-notch client services in a compliant manner. In response to rapidly fluctuating market demands and a changing regulatory landscape, Alpha Recovery Corp needed a partner in Business Process Management (BPM) that could be flexible to the firm’s needs.

Responsive BPM

Rapidly scale up and down, based on current demand

Highly-Trained

Seamless knowledge transfer and training on SOPs

Frank Woodhouse_Alpha Recovery

"We evaluated several other BPM partners before deciding to work with Provana for our staffing needs. The Provana team is flexible and understands that our requirements are subject to change. We value our relationship with Provana and look forward to further building our relationship for years to come."

– Frank Woodhouse, Owner & CEO, Alpha Recovery Corp

Solution

Alpha Recovery Corp wanted to maintain a balanced workforce that could accommodate their client demands. Working with Provana, the firm was able to determine the most efficient way to scale their business with a BPM partner, while following CFPB rules and meeting client requirements.

As an experienced ARM solution provider, Provana was able to support the firm’s changing needs with a qualified, highly-educated and well-trained workforce that could scale-up or -down over time.

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