CollaborationRoom.AI and Provana Announce Joint Solution for Superior Contact Center Effectiveness
- Jul 14,2022
- Posted by: provana
- Category: News Release
Naperville, IL – July 14, 2022 – Provana, provider of the industry’s first unified platform for compliance and performance management, and CollaborationRoom.AI, an agent engagement, productivity, and compliance solution for hybrid workforce, today announced a partnership that creates the most holistic agent effectiveness management solution available to contact center leaders.
CollaborationRoom.AI has built an engagement platform that recreates the same employee experience whether working from home or from the office. The solution uses an entirely browser-based deployment to replicate an office working environment. In parallel, Provana’s leading Interaction Analytics platform analyzes agent voice call interactions for insights into call quality, compliance, and agent effectiveness.
Through this partnership, contact center managers will get a 360-degree view of agent performance by analyzing the agent’s behavioral attributes combined with their voice interactions. This provides a deeper and richer set of insights into agent empathy and the elements that drive increased CX in each agent interaction. Provana’s team will also provide a layer of analytics services to CollaborationRoom.AI customers, even those not using Provana for Insight Analytics.
“We are excited to be working with such a notable innovator in the contact center space,” said Sean Clark, SVP Products at Provana. “We strive for the most contextualized and customizable interaction analytics to our customers. CollaborationRoom.AI extends the depth of our ability to provide context for actionable insights.”
“Provana brings a unique combination of technology and analysts to contact centers in consumer finance, insurance, and other industries,” said Sameer Maini, Chief Executive Officer at CollaborationRoom.AI. “We are pleased to bring our technology to market with one of the most robust and growing players in the industry.”
CollaborationRoom.AI patent pending solution enables the supervisor to manage their remote teams as if they are in a brick-and-mortar facility. The CollaborationRoom.AI solution enables customers to drive higher agent utilization, lower attrition and increase compliance. Learn more at www.collaborationroom.ai.
Provana’s compliance and performance management solutions are the first of their kind, providing effortless control over process-intensive and regulated operations. Available to large and midsize enterprises in the consumer finance, legal and healthcare markets, Provana technology is based on a decade of business process management (BPM), AI, RPA, regulatory compliance and secure data operation expertise. Provana BPM services operate in hundreds of client back offices. The Provana platform can be enabled with managed services and has modules for call analytics, consumer self-service, policies, procedures, disputes, complaints, internal & external audits, noncompliance resolution, licensing & insurance and BI for operational control. Learn more at www.provana.com.