Lenders and Agencies boost digital engagement and productivity with enhanced technology platform
CHICAGO - July 27, 2021 - Provana, the unified platform for credit and collections process management, today announced a technology partnership with REPAY, a leading provider of vertically integrated payment solutions. Provana customers can now leverage REPAY’s processing solution within IConnect247Ò, Provana’s all-in-one debt repayment and customer service application – the first of its kind within the industry.
The integration helps lenders and agencies automate previously time consuming and tedious processes while supporting compliant electronic payment standards, including Regulation E. As the one-stop-shop for lenders and agencies looking to digitally transform their operations, Provana is continually adding new features and capabilities to support automation. The news was announced from the ACA International Convention & Expo in Las Vegas.
“Unifying disconnected processes and disparate data sources provides huge value to our clients in accounts receivable management,” said Sean Clark, Senior Vice President of Platforms at Provana. “This integration between REPAY and Provana gives users even more control over workstreams and customer success management.”
In addition to partnering with REPAY, Provana added new clients in the first half of 2021 that have already seen tangible benefits from gaining a holistic view into their ARM operations and controls. With Provana’s one-stop-shop for digital transformation, including IConnect247 and ICAP Analytics, credit and collections companies can actively monitor for compliance while boosting productivity.
“With Provana, we have streamlined the electronic payment authorization process, enabling our agents and consumers to communicate with the technology already in the palm of their hands,” said Nikki Noyes, Director of Compliance at Logicoll, LLC. “Provana stitches together the delicate balance of compliance with operation efficiency to help us better serve both consumers and our clients.”
As Vice President of master servicer, The Bureaus, Inc., Marian Sangalang has also seen the value of Provana’s unified platform first-hand. “Because our network of collections agencies is broad and dispersed, having the ability to dynamically share and track large volumes of documents with efficiency is essential to our core business. Working with Provana enables us to work at speed, while providing a secure and compliant platform for our ARM operations.”
To learn more about the benefits of IConnect247 and ICAP, see our infographic, Use Data Analytics to Improve Your Call Center Performance.
REPAY provides integrated payment processing solutions to verticals that have specific transaction processing needs. REPAY’s proprietary, integrated payment technology platform reduces the complexity of electronic payments for merchants, while enhancing the overall experience for consumers and businesses.
Provana’s SaaS-based digital operating platform is the first of its kind, giving leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Built on decades of experience in machine learning, natural language processing and business process management, Provana helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at www.provana.com.