More claims processed month-over-month
Standardized file processing time
Reduction in annual labor cost
“Having this kind of operational analytics at the tip of your fingers is critical in today’s hyper-regulated environment for credit and collections firms. Because our clients are required to comply with industry standards, they in turn require us to prove that we support these regulations as well. It’s a huge comfort to know we have the real-time data to demonstrate our own rigour in compliance management.”
-Jeff Simendinger, Co-Founder and COO, SIMM Associates
and we needed a technology partner who could help us automate this process.”
SIMM Associates already worked with a compliance management company acquired by Provana, but the firm quickly realized additional benefits were possible with the powerful analytics provided by Provana’s platform. The ability to manage a vast amount of data related to compliance and agent performance within a single solution stood out to SIMM as a game-changer.
The firm continues to leverage IPACS, Provana’s compliance management system, and added ICAP Speech Analytics and IPERFORM Analytics for additional visibility and reporting capabilities. ICAP gives SIMM practical insights into performance data within minutes, delivering full transparency to their clients and streamlining the due diligence process. SIMM’s also uses IPERFORM Analytics as a leadership-enablement tool for forecasting and modeling future business decisions.
Marrying compliance, call center performance and revenue data all in a single platform enables SIMM’s leaders to get ahead of possible issues and drive rapid growth.
Leveraging Provana’s data-driven SaaS analytics platform, SIMM Associates:
Collected data on 100% of calls
Enabled managers with real-time data on actionable collection metrics.
Reduced silent time on calls by an average of 6%.
Increased agent productivity and total talk time