Breaking down how Speech Analytics is used in Collections
Hear Sean Clark, SVP Platforms at Provana, and Industry experts share their views on Speech Analytics adoption in ARM industry
Mike has more than 20 years of experience in the media industry. Presently, he is running a news and information platform where he provides content, podcasts, newsletters, and webinars for executives in the credit and collections industry.
SVP, Platforms, Provana
With 16 years of experience in the collections industry, Sean guides the development of compliance, speech analytics, and consumer experience platforms across several market verticals.
Sr. Manager, Compliance, T-Mobile
George brings a wealth of experience in outside collections compliance, strategy, and operations. He has a long history in telecommunications with Sprint and Embarq before joining Radius Global Solutions. George returned to T-Mobile in 2020. George’s knowledge of both creditor and agency programs and processes provides a unique perspective that helps deliver a best-in-class compliance program for T-Mobile!