Speech Analytics 2.0
Beyond the basics: Using speech for CFPB compliance
Director of Compliance Valor Intelligent Processing
With over 15 years of experience, Valle has been involved in day to day compliance challenges of the collections business. She’s an expert on FCC, CFPB, BBB and other industry compliance issues.
Practice Leader – Consumer Experience Solutions, Provana
Deepak has about 18 years of experience with Contact Center background and deep expertise in leveraging technology to improve operations. He offers spectrum of observations and perspectives from the ARM industry.