Wednesday, September 29
12pm Central Time
Speech Analytics 2.0
Beyond the basics: Using speech for CFPB compliance
If you have any number of agents working with consumers, It is virtually impossible to ensure compliance without speech analytics. Old methods of manual QA are expensive and ineffective. Automation gives you 100% call review to ensure safe interactions.
In this half hour webinar, we will have Valle Martin share her experiences deploying the leading speech analytics platform for CFPB compliance – Provana ICAP. She will discuss platform selection, deployment, and share her initial findings. Deepak will moderate the discussion.