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Tuesday, October 26

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12pm Central Time

On-demand Webinar:

Speech Analytics 2.0
A Year of Advanced Speech Analytics

Other Featured Content


Speech Analytics 2.0:

Beyond the basics: Using speech for CFPB compliance

Speech Analytics 2.0:

Turning Speech Analytics Into Call Center Metrics

 Why the ‘Accidental
Entrepreneur’ Should Consider BPM

Agenda


Join this webinar to hear how FBCS deployed an advanced speech analytics platform for their 200+ agents. FBCS runs customized call center programs for a variety of financial institutions and creditors. Doffie Howard, VP of Business Support, will describe how his team established automated compliance checks and standard operating procedures with our compliance module to increase productivity and deliver differentiated services to their clients over the last year.

Speakers


Doffie Howard, FBCS

DOFFIE HOWARD
VP, Business Support

FBCS

With about 23 years of experience, Doffie has experience of multiple roles from Collections Manager to CEO. He offers a unique perspective on the role of technology in a heavily regulated collections industry.

Karan Mathur

KARAN MATHUR
Product Head - Speech Analytics

Provana

Karan has about 10 years of experience with building Speech Analytics solutions for competitive advantage. He has worked with various client teams on product enhancements to align with market needs.

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