Tuesday, October 26
12pm Central Time
Speech Analytics 2.0
A Year of Advanced Speech Analytics
Join this webinar to hear how FBCS deployed an advanced speech analytics platform for their 200+ agents. FBCS runs customized call center programs for a variety of financial institutions and creditors. Doffie Howard, VP of Business Support, will describe how his team established automated compliance checks and standard operating procedures with our compliance module to increase productivity and deliver differentiated services to their clients over the last year.