The Bureaus, Inc. Uses Provana’s Media Exchange Solution to Automate Media Management and Exchange on Millions of Consumer Accounts with 100% Accuracy

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Overview
The Bureaus, Inc. (TBI) is a trusted leader in the accounts receivable management (ARM) industry. They are one of the leading servicers for performing and non-performing receivables portfolio. They work on behalf of lenders to manage the recovery of non-performing accounts through their established network of legal and non-legal service providers.

At-a-Glance

$100,00

in annual savings

80%

of workflows automated

Zero

manual errors in media allocation

24/7

automated sync process

Marian Sangalang

“Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business. We have been able to save 3 FTEs vs. managing this process manually. This also allows all our service providers to easy access the media they need for the accounts they are working without having to wait for a response from us. I look forward to a day when all media is this streamlined, allowing our industry to easily access what is required for complaint responses and other processes within our industry.”

Marian Sangalang, Vice President, The Bureaus, Inc.

Challenge

Managing and maintaining media with a network of servicers can be an exceptionally manual and labor-intensive task. TBI shares a large volume of accounts within their servicer network daily. These accounts have multiple support media files and are critical to driving recovery but streamlining these files can be difficult due to the following reasons:

  • Sharing the relevant media files at placement and recalling them from one servicer to another is a complex, time-consuming process
  • Identifying the correct media file amongst thousands of accounts with bulk download is tiresome. Sending a notification whenever a new media file is available with bulk download makes it even more challenging.

Solution

Media Cabinet helps the TBI team manage a central and secure interface for media storage, streamlining & exchange management. TBI can upload, maintain, manage, assign, track, and share media with servicers. It provides a detailed view of the media by accounts. Automated bulk uploading and downloading is also supported with the platform. 


 

“We continue to improve this product with new features and customizations that will only increase its value to us. I look forward to a day when all media is this streamlined, allowing our industry to easily access what is required for complaint responses and other processes within our industry.”    - Marian Sangalang            

Results

Working with Provana, TBI and its service providers can:

  • Upload media files into a central portal where media can be managed and assigned to different servicers
  • Auto-assign accounts to servicers
  • Securely download media files and keep them updated
  • Get notified whenever a servicer is assigned a new media file
  • Filter media based on account, type, or date for easier management
  • Effectively and securely manage all files without limitations on data volume or number of records
  • Generate quick previews before downloading files
  • Revoke access to media whenever there is a recall of an account from a servicer
  • Eliminate maintenance and storage costs