The Provana Blog

Tips To Improve Processes, Performance and Profitability

The Provana Blog

ACA Tradeshow Booth

ACA 2018: Challenges Bring Solutions

| Author Provana, tagged in Account receivables management industry, ACA, debt collection, debt collection solutions

The 2018 ACA International Convention and Expo may be over, but we’re still basking in the afterglow.

It’s hard to imagine a better locale than Nashville. Between the music, food and culture, it’s deservedly become one of the hottest destinations in the country and served as a fantastic host. Over three memorable days in Music City, we met great people, made many new friends and learned a lot about the current challenges facing the collection industry.

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The Rules of Tax Season – Letting Your Data Work For You

The Rules of Tax Season – Letting Your Data Work For You

| Author Provana, tagged in analytics, data analytics

With Tax Season now in full swing, we thought it was a great time to talk about Strategy, Return on Investment, and Execution.

From a strategy perspective, on what files should you send an offer?  You have all your essential criteria of course, scrubbing out files in a Cease & Desist status, bankruptcy, low balance, and maybe a dozen other critical factors.  You’ve made sure that you’ve eliminated any clients of yours who don’t want a letter, claims that are in a closure status, and now you’re ready to apply your Secret Sauce.  Some of the most common that I’ll see are Credit Bureau scores, internally generated scores, propensity to pay matrices, and of course good old-fashioned intuition.

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Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients

Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients

| Author Provana, tagged in analytics, speech analytics

Provana offers Eureka speech analytics as part of its Integrated Call Analytics Platform (ICAP) to help clients improve compliance adherence and contact center agent performance.

WALTHAM, MA – January 30, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Provana, a leading provider of business process, compliance, and performance analytics services will combine the CallMiner Eureka speech analytics platform with its Call Monitoring team to provide a full-service performance and compliance solution to its over 300 credit and collections clients.

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A See-Saw No Longer: Compliance AND Performance with Speech Analytics

A See-Saw No Longer: Compliance AND Performance with Speech Analytics

| Author Provana, tagged in analytics, compliance, data analytics, speech analytics

For such a long time, we have viewed compliance and performance as the opposing sides of a see-saw.  When we make a concerted push to improve compliance, performance seems to suffer.  When we push too hard on the performance lever, compliance has seemed to suffer.  Is there a way to de-couple these for steady improvement in both channels?  Let's take a deeper dive into what we’re trying to accomplish with each lever.

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2018 Compliance Checklist

2018 Compliance Checklist

| Author Provana, tagged in compliance, IPACS

Compliance is a “moving target” that keeps shifting and changing depending on the notable activities in the industry as well as new enforcement priorities within regulatory bodies. Auditors also customize their inspection to allow the accommodation of any new regulations. As you plan and refine your compliance program heading into the new year, consider our 2018 Compliance Checklist:

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Top Tips for a Best in Class Waterfall Strategy

Top Tips for a Best in Class Waterfall Strategy

| Author Provana, tagged in analytics

In most states, an effective post-judgment collection strategy is what can differentiate you from your competition.  In highly competitive markets, market share decisions can come down to Basis Points in liquidation… how do you stay ahead?  A well-run asset search waterfall increases collections, stabilizes your income stream, and can set you ahead.  Here are a few aspects to pay attention to when watching your waterfall:

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