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Infographic: Use Data Analytics to Improve Call Center Performance

Today’s customers expect value-driven, tailored, contextual and sympathetic experiences across their preferred channels. While businesses need to learn how to achieve high customer satisfaction, they are continuously challenged by the need to...

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blog creative _ Compliance Management System-01
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Compliance Management 101

Get started with compliance management with our ultimate guide. Find out how to get started and why compliance management is integral to an...

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5 Major Costs of Compliance

Since the advent of the Consumer Finance Protection Bureau (CFPB) and its requirement for all collection agencies to have a compliance management...

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Side view of female manager assisting her staffs in a call center
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Increase Call Volume by 20%

Our data shows that on an average, 40% of collector calls are ineffective. Whether the root issue is hold time, training and development, or...

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compliance-checklist
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2019 Compliance Checklist

Compliance is a “moving target” that keeps shifting and changing depending on the notable activities in the industry as well as new enforcement...

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