Blog

4 KPI Questions You Shouldn’t Miss Asking a Potential BPM partner

January 24, 2022

In recent years, collection businesses have started getting used to the option of outsourcing to cope with staff shortages. To outsource the trained talent and deliver on client promises, they can either outsource to a Business Process...

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Compliance Management 101

August 26, 2019

Get started with compliance management with our ultimate guide. Find out how to get started and why compliance management is integral to an...

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Increase Call Volume by 20%

October 24, 2018

Our data shows that on an average, 40% of collector calls are ineffective. Whether the root issue is hold time, training and development, or...

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compliance-checklist

2019 Compliance Checklist

December 21, 2017

Compliance is a “moving target” that keeps shifting and changing depending on the notable activities in the industry as well as new enforcement...

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