Call Center Speech Analytics

Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support.

ICAP® (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.

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speech analytics

Using Speech to Boost Compliance & Productivity

Improve Productivity And Profitability

Beyond the automation and ease it brings to call center monitoring, ICAP can help improve productivity, performance and profitability by:

  • Gathering larger data sets, allowing you to identify trends faster
  • Improving call quality and customer relationships
  • Increasing call volume per agent by 20%
  • Identifying winning methods that can be turned into best practices
  • Eliminating the time spent manually monitoring calls and providing feedback
  • Reducing customer complaints by 50%
ICAP Call Center

Sharper Performance Through Cutting-Edge Technology

ICAP’s innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. And when used with our call monitoring KPO, ICAP eliminates the need to staff an internal team.

4 Transition Management Questions to Ask Your BPM Partner

Can Technology Transform Your Call Center?

Improve Performance And Compliance through Speech Analytics

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The Next Generation In Call Monitoring

Learn What ICAP® Can Do For You