Call Center Speech Analytics

Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support.

ICAP® (Integrated Consumer Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.

Case Study

> 50%

Reduction in call regulatory violations for 3 agencies in their network

100%

Risk Management

24/7

Automated sync process

Improve Productivity And Profitability

Beyond the automation and ease it brings to call center monitoring, ICAP can help improve productivity, performance and profitability by:

Gathering larger data sets, allowing you to identify trends faster
Improving call quality and customer relationships
Increasing call volume per agent by 20%
Identifying winning methods that can be turned into best practices
Eliminating the time spent manually monitoring calls and providing feedback
Reducing customer complaints by 50%

Sharper Performance Through Cutting-Edge Technology

ICAP’s innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. And when used with our call monitoring KPO, ICAP eliminates the need to staff an internal team.

Performance Management

Compliance Management

100% Call Monitoring

Fully Implemented and Managed

The Power Of AI

Customizable

Performance Management