Dispute Resolution with Provana

Automated, Simplified, and Managed End-To-End.

The most compliant, efficient, and cost-effective way to manage your direct and indirect (e-OSCAR) disputes, integrated seamlessly with your existing ecosystem.

Estimate your savings with Provana Dispute Resolution solution in our calculator →

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Data furnishers without managed technology spend almost 2x the time and cost required to manage their disputes

Are you also one of them?

Managing direct and e-OSCAR automated credit dispute verifications (ACDVs) is a manpower-intensive, redundant, and one of the most high-volume activities done in the ARM industry

IPACS gets you a completely hands-off approach to dispute management using a unique combination of automation + manpower.

Disputes across channels managed on a single platform

Automated workflows ensuring nothing falls through the cracks

Customized rule-based automation for dispute resolution

Fully managed solution saving up to 60% cost

Timely Resolution of Disputes

Powerful Reporting to get insights on trends and root causes

Dispute Resolution with IPACS

IPACS® Dispute management solution provides an end-to-end solution to help you manage all your direct and indirect (e-Oscar) disputes. With a blend of system automation and our tech-enabled services, you can reduce your manual efforts and save cost you are spending today in managing these disputes by almost 60%.

Single Interface for e-OSCAR
Centralized Dispute Tracking
Information Exchange
OCR-Based Indexing
BI and Analytics Dashboards

Single Interface for e-OSCAR

Single interface showing information from the e-Oscar portal and your System of Record (SOR) and reporting the dispute outcomes back, making the process 2x more efficient. Configurable rule-based automation suggesting responses for each attribute and 100% automation of redundant disputes.

Centralized Dispute Tracking

Centrally manage your Disputes with related documentation across channels like company website, mails, verbal, e-Oscar, etc. on a single platform with the ability to export the data into multiple client reporting formats. Role-based permissions with automated alerts to designated people ensuring that nothing falls through the cracks.

Information Exchange

Interactive chat-like feature to request inputs from other stakeholders to respond to specific attributes or fields of the dispute with due dates and alerts.

OCR-Based Indexing

Optical Character Recognition (OCR) capability to identify correct accounts with corresponding data and automate the resolution based on information provided. Customizable algorithms with machine learning to improve over time.

BI and Analytics Dashboards

Powerful reporting to segment data to gain deeper insights on disputes and their resolution with data showing trends and insights for identifying underlying issues. Dashboards with UNLIMITED customizations.

Single Interface for e-Oscar Disputes

Single interface pulling information from e-Oscar portal and System of Record (SOR) for making the process more efficient.

Configurable rule-based automation suggesting responses for each attribute based on company’s policies
100% automation of redundant “No-Touch” Disputes
Automation of dispute outcome reporting to e-Oscar and SOR

CRM Business Solution

Take control of your company's customer management operations and make sure each customer is satisified at the highest level. Use the Campaigns feature to reach more potential clients.

List building feature to create segmented list with client data
Campaign management dashboard for an overall view of actions
Customer satisfaction metrics to fine tune retention strategy

SFA Business Solution

Empower your sales team with this highly customizable Sales Force Automation solution. It has an easy learning curve and it can boost sales up to 100% percent if implemented properly.

Smooth learning curve for easy adoption by the sales team
Separate dashboards for the sales team and for management
Powerful evaluation and bonus system to engage staff members

WMS Business Solution

Integrate a flexible Warehouse Management solution to increase productivity and accuracy levels which in return will save you money from wrong deliveries and prevent loosing customers.

Increased productivity and accuracy for speedier deliveries
Less warehouse staff required to fulfill picking operations
Save a lot of time and money from wrongly made deliveries

Introductory video

Complaints and Dispute Management with IPACS

Why Provana?

Because dispute management doesn’t exist in a vacuum

Provana is a leading provider of automation and outsourcing in the credit and collection space - we aspire to positively impact your process, performance, and profits at every step of the way.

With Provana, you get:

Industry leader for 8 years with 150+ happy clients

Part of a holistic compliance platform allowing rapid scalability

End-to-end SaaS solutions with a compliance-first approach

From software to managed - with limitless customizability

Standalone Software

Single platform that integrates with your SOR to manage & resolve direct and e-OSCAR disputes
Automatic rule-based resolution based on standard dispute conditions
Digitization and OCR capabilities for dispute documentation

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Technology + Team

100% Managed

All the benefits of the standalone software
Dedicated agents to validate and respond to disputes
End-to-end management including preparation of correspondence letters