The most compliant, efficient, and cost-effective way to manage your direct and indirect (e-OSCAR) disputes, integrated seamlessly with your existing ecosystem.Manage disputes better
Managing direct and e-OSCAR automated credit dispute verifications (ACDVs) is a manpower-intensive, redundant, and one of the most high-volume activities done in the ARM industry
IPACS gets you a completely hands-off approach to dispute management using a unique combination of automation + manpower.
Disputes across channels managed on a single platform
Automated workflows ensuring nothing falls through the cracks
Customized rule-based automation for dispute resolution
Fully managed solution saving up to 60% cost
Timely Resolution of Disputes
Powerful Reporting to get insights on trends and root causes
Single interface showing information from the e-Oscar portal and your System of Record (SOR) and reporting the dispute outcomes back, making the process 2x more efficient. Configurable rule-based automation suggesting responses for each attribute and 100% automation of redundant disputes.
Centrally manage your Disputes with related documentation across channels like company website, mails, verbal, e-Oscar, etc. on a single platform with the ability to export the data into multiple client reporting formats. Role-based permissions with automated alerts to designated people ensuring that nothing falls through the cracks.
Interactive chat-like feature to request inputs from other stakeholders to respond to specific attributes or fields of the dispute with due dates and alerts.
Optical Character Recognition (OCR) capability to identify correct accounts with corresponding data and automate the resolution based on information provided. Customizable algorithms with machine learning to improve over time.
Powerful reporting to segment data to gain deeper insights on disputes and their resolution with data showing trends and insights for identifying underlying issues. Dashboards with UNLIMITED customizations.
Integrating ERPs is the bread and butter of our work. We've been doing it successfully for the last 5 years and we still enjoy it every time.
Provana is a leading provider of automation and outsourcing in the credit and collection space - we aspire to positively impact your process, performance, and profits at every step of the way.
With Provana, you get:
Industry leader for 8 years with 150+ happy clients
Part of a holistic compliance platform allowing rapid scalability
End-to-end SaaS solutions with a compliance-first approach
Single platform that integrates with your SOR to manage & resolve direct and e-OSCAR disputes
Automatic rule-based resolution based on standard dispute conditions
Digitization and OCR capabilities for dispute documentation
All the benefits of the standalone software
Dedicated agents to validate and respond to disputes
End-to-end management including preparation of correspondence letters