Zero
Personnel needed to run testing & certification
One
Place for all complaint management
200%
Increase in staff in 2 years
“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”
-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel
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True Accord
$70,000
In annual savings
24/7
Predictive analytics
6%
More files processed
“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”
-Chuck Long, Director of Operations
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Brock & Scott, PLLC
5X
More Claims processed month-over-month
1
Standardized file processing time
60%
Reduction in annual labor cost
“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”
-Michael Hoffman, Senior Attorney
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Gordon & Parthers
100%
Of calls monitored
8%
Reduction in silent time
11%
Increase in calls per agent
“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”
-Jeff Simendinger, Co-Founder and COO
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Simm Associates, Inc.
ONE
Consolidated queue for all alerts
100+
Categories of exceptions managed
200%
Increase in staff in 2 years
"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"
– Paige Tortorich, Director of Internal Audit, ERC
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