Case Studies

Success stories from some of our customers

Cost Savings

 Reduce costs on internal staffing to manage compliance processes, estimated at 15 FTEs

Minimize errors

Automated workflows reduce manual errors while credit reporting

Fast dispute resolution

Dispute resolution after using IPACS 

Provana was fantastic throughout our onboarding journey – implementation, training sessions and demo calls. Everything was planned and executed in an efficient manner. They were always proactive helping us achieve our business goals. They are the best partner we could ever get’

Craig Vondercrone, Chief Operating Officer, AR Resources 

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80%

workflows automated

24/7

automated refresh process

$60,000

Worth Cost savings through automated reporting (approximately 1 FTE)

My team uses the platform daily to make informed decisions and drive revenue. The Provana team is constantly working with us to optimize the end product. I’m very pleased – not only with the platform, but the collaboration. 

Cynthia Kolich, Litigation Recovery Portfolio Manager, Ondeck 

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360°

Agent Coaching

100%

Risk Management

24/7

Automated sync process

"Provana’s ICAP solution has completely transformed our call monitoring operations with automated workflows resulting in increased compliance and productivity"
-Manager Outside Collections and Bankruptcy

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14x

Increase in QA efficiency

100%

Call Monitoring

360°

Agent Coaching Feedback

“Using Provana’s speech analytics, we were able to increase the oversight of calls from 10% to 100%, at half the cost. This has transformed our quality assurance program.”
-COO, Insurance Sales Agency

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$100,00

In annual savings

80%

Of workflows automated

24/7

Automated sync process

Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business.”

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Responsive BPM

Rapidly scale up and down, based on current demand

Highly-Trained

Seamless knowledge transfer and training on SOPs

“We evaluated several other BPM partners before deciding to work with Provana for our staffing needs. The Provana team is flexible and understands that our requirements are subject to change.”

-Frank Woodhouse, Owner & CEO

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Zero

Personnel needed to run testing & certification

One

Place for all complaint management

 

200%

Increase in staff in 2 years

“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”

-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel

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One

Consolidated queue for all alerts

100+

Categories of exceptions managed

200%

Increase in staff in 2 years

"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"

– Paige Tortorich, Director of Internal Audit

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$70,000

In annual savings

24/7

Predictive analytics

6%

More files processed

“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”

-Chuck Long, Director of Operations

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5X

More Claims processed month-over-month

One

Standardized file processing time

60%

Reduction in annual labor cost

“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”

-Michael Hoffman, Senior Attorney

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100%

Of calls monitored

8%

Reduction in silent time

11%

Increase in calls per agent

“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”

-Jeff Simendinger, Co-Founder and COO

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