Case Studies

Success stories from some of our customers

One

Unified platform to automate compliance management

Fully Integrated

Nonconformity flags

Customized Scorecards

To fine-tune agent performance

“Provana’s customer service has been incredible from the start. We now have total customization over our compliance data and reporting for seamless performance benchmarking and trend analysis. I’ve never been happier with our CMS.” 

 -Alicia McKeighan, Chief Compliance Officer

LEARN MORE >

100%

Call monitoring

Save

Time and money

Data-Driven

Decision making

 

“We saw multiple products, but nothing impressed me after I saw Provana. Provana helps us minimize risk due to non-compliance, identify opportunities to coach our agents, and integrates seamlessly with our CMS.” 

-Director of Compliance 

LEARN MORE >

89% to 98%

Increase in compliance

Agent Coaching

With performance dashboards

7-in-7

Monitor agent adherence to Reg F rules

“Provana is a great partner, helping us keep up with the best industry practices. Provana’s speech analytics solution helps us increase our agent effectiveness and reduce non-compliance risk.” 

-Nikkia Hamler, Collections Training Manager

LEARN MORE >

7 Day

Dispute response time, down from 28

1 FTE

Down from 3 FTEs to support dispute management

Automated

e-OSCAR reporting and trend analysis

“We use our custom dashboards every day. Visualizing our productivity and benchmarking against industry standards is incredibly valuable for our weekly executive team discussions.”

-Stacy Lewis, VP of QA and Customer Service

LEARN MORE >

15 FTEs

 Repositioned to revenue-generating tasks

Automated Workflows

Reduce manual errors while credit reporting

Dispute Management

Made more efficient with IPACS

Provana was fantastic throughout our onboarding journey – implementation, training sessions and demo calls. Everything was planned and executed in an efficient manner. They were always proactive helping us achieve our business goals. They are the best partner we could ever get."

-Craig Vondercrone, Chief Operating Officer

LEARN MORE >

80%

Workflows automated

24/7

Refreshed analytics

$60,000

Cost savings through automated reporting

"My team uses the platform daily to make informed decisions and drive revenue. The Provana team is constantly working with us to optimize the end product. I’m very pleased – not only with the platform, but the collaboration."

-Cynthia Kolich, Litigation Recovery Portfolio Manager

LEARN MORE >

360°

Agent coaching

100%

Risk management

24/7

Automated sync process

"Provana’s ICAP solution has completely transformed our call monitoring operations with automated workflows resulting in increased compliance and productivity."

-Manager, Outside Collections and Bankruptcy

LEARN MORE >

14x

Increase in QA efficiency

100%

Call monitoring

360°

Agent coaching feedback

“Using Provana’s speech analytics, we were able to increase the oversight of calls from 10% to 100%, at half the cost. This has transformed our quality assurance program.”

-Chief Operating Officer

LEARN MORE >

$100,00

In annual savings

80%

Of workflows automated

24/7

Automated sync process

Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business.”

-Marian Sangalang, Vice President

LEARN MORE >

Responsive BPM

Rapidly scale up and down, based on current demand

Highly-Trained

Seamless knowledge transfer and training on SOPs

“We evaluated several other BPM partners before deciding to work with Provana for our staffing needs. The Provana team is flexible and understands that our requirements are subject to change.”

-Frank Woodhouse, Owner & CEO

LEARN MORE >

Zero

Personnel needed to run testing & certification

One

Place for all complaint management

 

200%

Increase in staff in 2 years

“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”

-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel

LEARN MORE >

One

Consolidated queue for all alerts

100+

Categories of exceptions managed

200%

Increase in staff in 2 years

"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"

–Paige Tortorich, Director of Internal Audit

LEARN MORE >

$70,000

In annual savings

24/7

Predictive analytics

6%

More files processed

“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”

-Chuck Long, Director of Operations

LEARN MORE >

5X

More Claims processed month-over-month

One

Standardized file processing time

60%

Reduction in annual labor cost

“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”

-Michael Hoffman, Senior Attorney

LEARN MORE >

100%

Of calls monitored

8%

Reduction in silent time

11%

Increase in calls per agent

“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”

-Jeff Simendinger, Co-Founder and COO

LEARN MORE >