Case Studies

Success stories from some of our customers

Zero

Personnel needed to run testing & certification

One

Place for all complaint management

 

200%

Increase in staff in 2 years

“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”

-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel

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$70,000

In annual savings

24/7

Predictive analytics

6%

More files processed

“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”

-Chuck Long, Director of Operations

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5X

More Claims processed month-over-month

1

Standardized file processing time

60%

Reduction in annual labor cost

“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”

-Michael Hoffman, Senior Attorney

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100%

Of calls monitored

8%

Reduction in silent time

11%

Increase in calls per agent

“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”

-Jeff Simendinger, Co-Founder and COO

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ONE

Consolidated queue for all alerts

100+

Categories of exceptions managed

200%

Increase in staff in 2 years

"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"

– Paige Tortorich, Director of Internal Audit, ERC

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