Case Studies

“Provana’s customer service has been incredible from the start. We now have total customization over our compliance data and reporting for seamless performance benchmarking and trend analysis. I’ve never been happier with our CMS.” 

 -Alicia McKeighan, Chief Compliance Officer

“We saw multiple products, but nothing impressed me after I saw Provana. Provana helps us minimize risk due to non-compliance, identify opportunities to coach our agents, and integrates seamlessly with our CMS.” 

-Director of Compliance 

“Provana is a great partner, helping us keep up with the best industry practices. Provana’s speech analytics solution helps us increase our agent effectiveness and reduce non-compliance risk.” 

-Nikkia Hamler, Collections Training Manager

“We use our custom dashboards every day. Visualizing our productivity and benchmarking against industry standards is incredibly valuable for our weekly executive team discussions.”

-Stacy Lewis, VP of QA and Customer Service

“Provana was fantastic throughout our onboarding journey – implementation, training sessions and demo calls. Everything was planned and executed in an efficient manner. They were always proactive helping us achieve our business goals. They are the best partner we could ever get."

-Craig Vondercrone, Chief Operating Officer

"My team uses the platform daily to make informed decisions and drive revenue. The Provana team is constantly working with us to optimize the end product. I’m very pleased – not only with the platform, but the collaboration."

-Cynthia Kolich, Litigation Recovery Portfolio Manager

"Provana’s ICAP solution has completely transformed our call monitoring operations with automated workflows resulting in increased compliance and productivity."

-Manager, Outside Collections and Bankruptcy

“Using Provana’s speech analytics, we were able to increase the oversight of calls from 10% to 100%, at half the cost. This has transformed our quality assurance program.”

-Chief Operating Officer

“Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business.”

-Marian Sangalang, Vice President

“We evaluated several other BPM partners before deciding to work with Provana for our staffing needs. The Provana team is flexible and understands that our requirements are subject to change.”

-Frank Woodhouse, Owner & CEO

“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”

-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel

"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"

–Paige Tortorich, Director of Internal Audit

“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”

-Chuck Long, Director of Operations

“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”

-Michael Hoffman, Senior Attorney

“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”

-Jeff Simendinger, Co-Founder and COO