Case Studies
Success stories from some of our customers
Cost Savings
Reduce costs on internal staffing to manage compliance processes, estimated at 15 FTEs
Minimize errors
Automated workflows reduce manual errors while credit reporting
Fast dispute resolution
Dispute resolution after using IPACS
“Provana was fantastic throughout our onboarding journey – implementation, training sessions and demo calls. Everything was planned and executed in an efficient manner. They were always proactive helping us achieve our business goals. They are the best partner we could ever get’
Craig Vondercrone, Chief Operating Officer, AR Resources
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AR Resources Inc
80%
workflows automated
24/7
automated refresh process
$60,000
Worth Cost savings through automated reporting (approximately 1 FTE)
My team uses the platform daily to make informed decisions and drive revenue. The Provana team is constantly working with us to optimize the end product. I’m very pleased – not only with the platform, but the collaboration.
Cynthia Kolich, Litigation Recovery Portfolio Manager, Ondeck
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On Deck
360°
Agent Coaching
100%
Risk Management
24/7
Automated sync process
"Provana’s ICAP solution has completely transformed our call monitoring operations with automated workflows resulting in increased compliance and productivity"
-Manager Outside Collections and Bankruptcy
Telecom Provider US
14x
Increase in QA efficiency
100%
Call Monitoring
360°
Agent Coaching Feedback
“Using Provana’s speech analytics, we were able to increase the oversight of calls from 10% to 100%, at half the cost. This has transformed our quality assurance program.”
-COO, Insurance Sales Agency
Insurance Sales Agency
$100,00
In annual savings
80%
Of workflows automated
24/7
Automated sync process
“Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business.”
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The Bureaus Inc.
Responsive BPM
Rapidly scale up and down, based on current demand
Highly-Trained
Seamless knowledge transfer and training on SOPs
“We evaluated several other BPM partners before deciding to work with Provana for our staffing needs. The Provana team is flexible and understands that our requirements are subject to change.”
-Frank Woodhouse, Owner & CEO
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Alpha Recovery Corp
Zero
Personnel needed to run testing & certification
One
Place for all complaint management
200%
Increase in staff in 2 years
“Creating a culture of compliance where it is easy for employees to stay updated on policies and regulations is important. Provana helps us achieve this.”
-Kelly Knepper-Stephens, Chief Compliance Officer & General Counsel
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True Accord
One
Consolidated queue for all alerts
100+
Categories of exceptions managed
200%
Increase in staff in 2 years
"When we presented audit results to our client, they told us they loved our excitement about our new system. We’re very glad to be working with Provana!"
– Paige Tortorich, Director of Internal Audit
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ERC
$70,000
In annual savings
24/7
Predictive analytics
6%
More files processed
“Provana provided us a faster path to market at a much more affordable rate and with the flexibility to grow with the firm as our needs expand.”
-Chuck Long, Director of Operations
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Brock & Scott, PLLC
5X
More Claims processed month-over-month
One
Standardized file processing time
60%
Reduction in annual labor cost
“Working with Provana has given us a new level of operational control and an ability to diligently serve individuals in a time of great need.”
-Michael Hoffman, Senior Attorney
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Gordon & Partners
100%
Of calls monitored
8%
Reduction in silent time
11%
Increase in calls per agent
“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.”
-Jeff Simendinger, Co-Founder and COO
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