Will Conversational AI Aid Human-Centric HR Functions, Too?
Conversational AI sensibly and sensitively automates the HR function. ETHR World interacted with industry leaders to know the implications...
CollaborationRoom.AI and Provana Announce Joint Solution for Superior Contact Center Effectiveness
Provana and CollaborationRoom.AI today announced a partnership that creates the most holistic agent effectiveness management solution available to contact center leaders.
Figure of Speech
Speech Analytics and AI hold the key to seamless compliance. Contact centers have long served as the primary touchpoint for consumers...
Provana Announces RMAi Support to Benefit Credit & Collections Industry
Provana today announced a significant contribution to the Receivables Management Association International (RMAi) Legislative Fund.
Industry Veteran, Liz Potter, Joins Provana
Liz Potter has joined Provana as Default Servicing Sales Manager with over 30 years of experience in legal operations, business development, and management...
Provana Partners with The iA Institute to Address Needs of Credit & Collection Industry
New partnership designed to enhance the support both firms provide to ARM industry participants...
How AI-Powered Speech Analytics Can Optimize Human Efficiency at Customer Contact Centers
With advances in artificial intelligence, speech analytics has evolved into a powerful tool that can break through data silos and...
Upskilling - Enabling The Future Workforce
A recent report by Gartner points out that over half (58%) of the current workforce will need new skill sets to do their jobs successfully...
Using Speech to Boost Compliance & Productivity
This on-demand webinar with Contract Callers reviews best practices for generating compliant and productive call center operations.
With Fast Adoption of Tech, MNCS Are Looking At A Bigger Prospect Here
In this podcast, Love Chopra, Principal Architect at Provana walks through the latest trends in compliance management and how to create a rich tech team...
Leadership Through Dedication To Intellectual Curiosity
Interviewed for International Women's Day, Provana COO, Karen Powell, believes leadership positions require a dedication to intellectual curiosity and a little bit of luck...
360 Degree Compliance for CFPB & Reg F Rules
This on-demand webinar with BLG360 and Provana experts looks at what it takes to generate comprehensive compliance for the latest Reg F guidelines...
How AI-Driven Speech Analytics Is Driving Personalized Customer Service
Over the years, there has been constant evolution in the customer experience (UX) and technology. That said, the incorporation of artificial intelligence...
100% Work From Office May Well Be History Even As Covid Ebbs
According to an internal dip-stick survey conducted by Provana, around 45 percent of employees were willing to work from the office...
Bedard Law Group and Provana Create New Compliance Paradigm
Joint offerings enable CFPB-regulated entities with 360-degree compliance...
HRs At Home: Do You Make Better Family Members?
Since HR managers are professionally skilled to understand and manage people, are they better at managing their families than others? Find out what experts...
An Altered Landscape For SMBs
Amidst this new way of conducting business, the need and obstacles for SMBs to go digital have taken center stage as organizations...
Leveraging Compliance To Drive Growth In The New Digitally Connected World
Compliance leaders are increasingly required to handle new sorts of risks that are embedded in technology and data...
Provana Partners With a360inc
With a360inc, Provana now provides expanded technology-enabled solutions to default servicing law firms....
Speech Analytics 2.0: Call Center Metrics
This on-demand webinar features Nikkia Hamler, Collections Training Manager at Weltman, Weinberg & Reis, who shared how she created her firm's speech analytics program...
Internal Mobility - Key Tips To Motivate And Upskill Talent
Bill Gates has rightly said, "The competition to hire the best will increase in the years ahead. Companies that give extra flexibility...
How Data Analytics Improves Call Center Performance
The analytics-driven call center has led to a considerable increase in efficiency and dramatic improvements in customer satisfaction and financial performance...
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Upskilling Your Workforce Is More Than An Employee Benefit
Provana's Head of Learning & Development shares why creating an environment of continuous learning is essential to growth...
Reg F Workbook
This practical workbook serves as your go-to guide for everything you need to know and do before the deadline...
Provana Named Most Promising Compliance Technology Provider
IPACS helps companies make compliance part of their company culture and not just a one-off event...
Speech Analytics 2.0: Advanced Analytics
This on-demand webinar highlights how FBCS deployed an advanced speech analytics platform for their 200+ agents...
Provana Welcomes Chief Revenue Officer
Provana named Mike Keister Senior Vice President and Chief Revenue Officer. As CRO, Mike will oversee the company's sales and business development...
Recognizing World Mental Health Day
Provana's Head of HR, Dipankar Kalita, discusses how employers can address concerns around mental health of employees arising out of the pandemic...
Solving the Labor Shortage for Small Businesses
Provana CEO, Sandeep Bhargava, shares his tips for SMBs to cope with todays' talent shortage...
Speech Analytics 2.0: Beyond the Basics
This on-demand webinar includes highlights from Valle Martin, Director of Compliance at Valor Intelligent Processing, and how...
SMB Outsourcing Guide
How should you choose a modern SMB operating partner? This eBook reviews the basics of BPM, including...
Rethink Debt Collection with AI and ML
Lenders, collection agencies, law firms, and other financial organizations inherently operate with a certain level of risk...
Accidental Entrepreneur (Part One): Scaling Effectively
Provana CEO, Sandeep Bhargava, shares his advice for small and medium-size business owners (SMBs)...
Decoding the Modern CFO of the Tech Industry
Provana's CFO, Sanjeev Handa, reviews how finance leaders are facing unprecedented levels of risk and disruptive innovation...
ARM Disruption: Are You Reg F Ready?
This on-demand webinar includes insights from Sara Woggerman and Mike Frost on how to approach the latest CFPB compliance trends...
SIMM Associates Inc. Partners with Provana to Digitize Compliance Management
ARM firm automates compliance management and agent productivity with Provana platform and analytics...
Provana Partners with REPAY for Integrated Payment Processing
Lenders and Agencies can boost digital engagement and productivity with enhanced technology platform...
How to Improve Customer Experience with AI-Powered Collections and Call Centers
Love Chopra, Principal Architect, writes how digital transformation is disrupting the ARM industry...
