Debt Repayment And Customer Service App
Collecting payments is labor-intensive and yields poor results. Between the multiple calls made to customers, the return calls with long holds, and the back and forth exchange of documents and payment negotiations, traditional collections involve protracted life cycles, low ROI and ever-increasing frustration.
IConnect247® is the first all-in-one debt repayment and customer service app. From setting up payments and exchanging documents to live chat and push alerts, IConnect247® streamlines the collection process and enhances the customer experience. Now you can easily connect with customers while providing a self-service option that increases payments and reduces costs.
Self-Service Payments And Customer Support In One App
IConnect247’s® convenient self-service features provide an enhanced customer experience and an appealing alternative to receiving agent calls.
Payments are easy. IConnect247® gives customers the ability to make secure payments, quickly and conveniently, any time of day, any day of the week.
Establish A Payment Option
Customers can quickly and easily establish payment plans directly through IConnect247®
Sometimes customers need help. For those times, IConnect247® lets users set up live chats with online agents or submit questions and provide feedback through the app.
View Account Details
IConnect247® brings customers closer to their accounts, giving them at-hand access to their balances, payment histories and other details, wherever and whenever they want.
When documentation is needed, IConnect247® allows customers to safely and securely exchange documents in the app.
Users receive push notifications and alerts on upcoming payments, important dates, changes to the account and more.
Lower Costs, Increased Payments
Unlike other apps, IConnect247® produces real business results. The mix of customer convenience and all-in-one functionality helps increase payments and reduce costs – over 50% of users set up payment plans without agent support. IConnect247® can also:
- Enhance the customer experience
- Reduce call volume
- Lower the cost of customer interaction
- Improve turnaround time for payments
- Free agents to focus on more challenging accounts