IPACS® Integrated Policy Audit and Compliance Solution
Your One Stop Shop Compliance Platform
Compliance is crucial to any business. Failure to follow industry regulations puts your business at risk for steep fines, as well as the loss of licenses, business and reputation. However, not all businesses have the resources to keep up with ever-changing regulations, let alone manage, communicate and enforce all aspects of compliance across their entire organization, which is where a compliance management system becomes important.
- Tailor-made for credit and collection industry based on CFPB framework with extensive workflows that have been refined for over more than a decade.
- Automates and centralizes key compliance tasks to help ensure your business adheres to industry regulations and state or client requirements
- An integrated platform that combines AI, ML, and OCR technologies for a seamless customer experience
- An added layer of human support (where automation is not possible)
35% of time savings
30% of cost savings
IPACS® (Integrated Performance Audit and Compliance Software) is a powerful SaaS compliance management software built for your budget. Free to implement, managed by Provana® and customized to your needs, IPACS® compliance management system automates and centralizes key compliance tasks to help ensure your business adheres to industry regulations and state and client requirements.
With the perfect employee, you can:
- Hand off the hiring, training, onboarding and managing of staff
- Scale staff to meet fluctuating production needs
- Take on additional work without hiring
- Focus on business strategy, client management and process improvement
- Enjoy reduced costs, minimized backlogs and faster time to payment
- Execute big projects quickly
IPACS® Compliance Management System Offers A Suite Of Intelligent Features For
IPACS® compliance management system's modular design allows you to adopt the functionality you want, then add on more as needed. That a la carte approach, combined with free implementation, makes it possible for any size business to get enterprise-grade technology – and without the need for IT infrastructure and staff.
Policies And Procedures
Efficiently manage policies and procedures in a central location with automated version control and online approval, saving more than 30% of the time. Easily present employees with the latest versions of documents, notify them of changes and track their acknowledgments.
Training And Testing
Automate the administration of compliance training and testing through customized test schedules and in-platform testing. Prebuilt reports automatically notify you of lapsed certifications, delinquent users and test scores. Automated scoring saves hundreds of hours each quarter.
Audit And Compliance
Manage internal and external audit calendars in a central location and create automated alerts to inform you of upcoming audit milestones. You can also track nonconformities and take corrective actions to demonstrate a remediation process.
Create customized compliance documentation requirements for third-party vendors, complete with automated alerts for missing or expiring documents. You can also set up third-party vendor audits with alerts for upcoming audit milestones.
Customizable complaint logs allow you track and manage consumer feedback in a centralized online location to ensure timely resolution. Analytics offers data-rich insights, allowing you to identify trends, improve issue resolution and reduce complaints.
Business Continuity Plan Management
Create and deploy a robust business continuity plan with clear ownership and better awareness of tasks across your entire organization. Easily print and test plans to help identify oversights and gaps with the IPACS ®’compliance management system.
Licensing and Insurance
Easily find out what information is required when applying for a new license. Eliminate the need of using multiple spreadsheets and track License & Insurance details online and be notified of any expiring documents
Gain deeper insights on complaints and internal audits to track compliance trends and take remedial actions. Custom reporting is available with real time feed from Consumer Finance Protection Bureau (CFPB)
IPACS®’ external compliance modules comprising of a robust vendor management software connects you with your vendors, providing intelligent reporting and timely alerts that make it easy to track, manage and maintain oversight of partners and service providers.
Network Manual Management
Store and manage operating standards and instructions for service providers in a centralized location with automated version control and online approval. Publish changes to your entire network automatically and allow service providers to receive alerts when updates are made and acknowledge them in IPACS®, providing a clean audit trail.
Network License & Insurance
Remote access to a service provider’s IPACS® instance allows you to maintain vital records and documents and import them into your own instance. You also can view vendor policies, procedures and test results, and receive expiration alerts.
Network Audit Management
IPACS® simplifies network audits by streamlining the process of sending and reviewing questionnaires and automating audit report generation. You also can manage vendor audit calendars, set alerts for pending audit activities and provide audit assistance, such as providing missing compliance documents.
Centralized Complaint Management
Get a secure real-time view of vendor complaints when they’re logged. Receive alerts for new complaints and complaints at defined stages. In-depth reporting features allow you to identify complaint trends within your network and with individual service providers.
Reports And Analytics
IPACS® offers customized dashboards that deliver key compliance metrics and data. Powered by Microsoft BI, the in-depth business intelligence provides invaluable insights and trend analysis that can be used to improve network compliance.
IPACS® Dispute management solution provides an end-to-end solution to help you manage all your direct and indirect (e-Oscar) disputes. With a blend of system automation and our tech-enabled services, you can reduce your manual efforts and save cost you are spending today in managing these disputes by almost 60%.
Single Interface for e-OSCAR
Single interface showing information from the e-Oscar portal and your System of Record (SOR) and reporting the dispute outcomes back, making the process 2x more efficient. Configurable rule-based automation suggesting responses for each attribute and 100% automation of redundant disputes.
Centralized Dispute Tracking
Centrally manage your Disputes with related documentation across channels like company website, mails, verbal, e-Oscar, etc. on a single platform with the ability to export the data into multiple client reporting formats. Role-based permissions with automated alerts to designated people ensuring that nothing falls through the cracks.
Interactive chat-like feature to request inputs from other stakeholders to respond to specific attributes or fields of the dispute with due dates and alerts.
Optical Character Recognition (OCR) capability to identify correct accounts with corresponding data and automate the resolution based on information provided.
BI and Analytics Dashboards
Powerful reporting to segment data to gain deeper insights on disputes and their resolution with data showing trends and insights for identifying underlying issues. Dashboards with UNLIMITED customizations.