Learn how BQ & Associates Are Leveraging BI Reports to Enhance Their Client HappinessBusiness Intelligence
Overview
BQ & Associates P.C. offers a full range of legal services in the litigation and dispute resolution areas. The firms’ client base is strong and diversified, and it includes Fortune 500 companies, national and international insurers, self-insured businesses, financial service organizations, public and closely held companies, and private individuals. They specialize in collections and creditor’s rights by focusing on the efficient liquidation of accounts for their clients, while strictly complying with all applicable local, state and federal laws.
Challenge
BQ & Associates P.C. tried to build an internal reporting structure – but found it to be quite challenging. Some of the difficulties they faced were –
- Creating a single summary report with the ability to drill deep to fetch underlying data for a particular client or legal process.
- Building a central platform to get a holistic view of their performance across different stages of the legal lifecycle.
- Developing strong data visualization functionalities to navigate through the data quickly i.e., filter and sort, arrange large volumes of data in different graphs and charts for easy interpretation, select date ranges to compare current performance with historical data etc.
The Provana team demonstrated their ability to integrate with the systems of BQ & Associates effectively with no data discrepancies. BQ & Associates were able to create data views which were then reflected in Provana’s BI solution, giving them total control of their data.
Spot gaps and take remedial actions quickly
Keep a close check on business health
Share performance scorecards with clients boosting trust and transparency