Enhancing Client Satisfaction: Linebarger’s Success Story with Provana’s BI SolutionBusiness Intelligence
Linebarger Goggan Blair & Sampson (Linebarger), LLP is a national law firm with a practice dedicated to the collection of delinquent account receivables for government agencies. For over 47 years, they have been providing customized collection programs for their public sector clientele. Currently, they are one of the biggest government debt collectors in the country.
Manual report building was one of their major pain points. This delayed their reporting or performance cycle making it difficult to share reports with clients in a timely manner. Another key challenge to manual reporting was data inconsistency and human errors. Linebargeralso explored the option of building their in-house reporting platform to overcome these challenges but realized that getting up to speed will take a long time – and it is best to partner with Provana for their BI needs.