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Testimonials

BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

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Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable
Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • 4 Strategies That Make a Big Difference to Your Compliance Profile and Profitability

    4 Strategies That Make a Big Difference to Your Compliance Profile and Profitability March 22, 2023 Category: Compliance Management No Comments Compliance has become essential to any collection organization in today’s dynamic account receivable landscape. However, many collection businesses view compliance as a cost center rather than an investment. This attitude can be counterproductive, leading

    March 22, 2023
  • 5 Ways to Turn Compliance into A Profitable Proposition for Your Collection Operation

    Tips to Manage 3 Common Challenges in Compliance Training March 17, 2023 Category: Compliance Management No Comments If you are a collection practice, you would understand the paramount importance of compliance to your business. But all too often, compliance can be seen as an expense that can potentially eat away at your bottom line. The

    March 17, 2023
  • Automated Call Scoring – Benefits and Best Practice Guide

    Automated Call Scoring – Benefits and Best Practice Guide March 17, 2023 Category: Call Recording No Comments Recommended Reading Debt collection is a challenging task that requires technical and interpersonal know-how to persuade the consumer to pay the outstanding debt. Call center agents play a crucial role in this process; hence their performance affects the

    March 14, 2023
  • Navigating Compliance Throughout the Employee Lifecycle

    Navigating Compliance Throughout the Employee Lifecycle March 10, 2023 Category: Compliance Management No Comments Recommended Reading Employees can help an organization build a culture of compliance and adhere to the policies and procedures that have been put in place to fulfill regulatory and end-client requirements. Even in today’s tech-enabled world, the employees are the ones

    March 10, 2023