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What Makes Speech Analytics Hard?
How to automate and optimize your AI-driven call center intelligence
for optimal productivity
Need a technology partner capable of supporting your compliance, analytics, and operational needs all within a single, easy-to-use solution?
Your search ends here. Provana's approach is built on distinguished BPM services and innovative technology that combine decades of industry-specific experience with leading-edge functionality to maximize insight, streamline efficiency, and boost profitability.
Meet the Provana
Digital Operating Platform
As the industry's first unified platform for consumer account interaction management, our technology empowers businesses to take control of compliance, business analytics, call center operations, real-time speech analytics, and payments.
Our automated compliance management system allows you to document and maintain policies and procedures, track employee training and certifications, and much more.
Our powerful and customizable business intelligence dashboard interfaces with your existing systems, providing insights and tactical tools for managing your business.
Our integrated, real-time call analytics platform uses AI to provide 100% call monitoring, delivering significant improvements in agent compliance and productivity.
Our first of its kind self-service app enables consumers to seamlessly and securely view account details, set up payments, exchange documents, and chat live.
“Typically, the Compliance Management Systems (CMS) that I have worked with were no more than glorified spreadsheet tracking systems. Provana is a truly integrated CMS that allows content to be created, stored and version controlled."
“Our firm has greatly benefited from the Provana platform. We no longer need to run multiple excel reports to gather the information. It is a pleasure to work with the Provana team."
“Why Provana? Clean user interface. Targeted insights. Easy to Operationalize."
"The overall customer service at every level of Provana has been on point and timely. Questions that we have raised have been answered very quickly and concisely."
“We saw multiple products, but nothing impressed me as much as the Provana platform. On any reference call, I can open my Provana interface and show them what it is capable of."
“Provana provides the best analytics we've ever had at our fingertips, and the team has been great in assisting us."
Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.
Employ The Ideal Workforce
Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.
We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.
Our associates are held to a quality standard consistent with best practices in production management.
We certify our associates on the policies and SOPs they’re responsible for, then recertify annually or when there’s a revision to an SOP.