call center intelligence for optimal productivity
Digital Operating Platform
Typically, the Compliance Management Systems (CMS) that I have worked with were no more than glorified spreadsheet tracking systems. Provana is a truly integrated CMS that allows content to be created, stored and version controlled.
Joe Tenaglia Jr
Our firm has greatly benefited from the Provana platform. We no longer need to run multiple excel reports to gather the information. It is a pleasure to work with the Provana team.
Why Provana? Clean user interface. Targeted insights. Easy to Operationalize.
We saw multiple products, but nothing impressed me as much as the Provana platform. On any reference call, I can open my Provana interface and show them what it is capable of.
Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.
Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.
We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.
Our associates are held to a quality standard consistent with best practices in production management.
Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits
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