Digital Operating Platform
Testimonials
Stephen Bowe
Typically, the Compliance Management Systems (CMS) that I have worked with were no more than glorified spreadsheet tracking systems. Provana is a truly integrated CMS that allows content to be created, stored and version controlled.
Joe Tenaglia Jr
Our firm has greatly benefited from the Provana platform. We no longer need to run multiple excel reports to gather the information. It is a pleasure to work with the Provana team.
Chris Schumacher
Why Provana? Clean user interface. Targeted insights. Easy to Operationalize.
Valle Martin
We saw multiple products, but nothing impressed me as much as the Provana platform. On any reference call, I can open my Provana interface and show them what it is capable of.
BPM Services
Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.
Highly Trained
Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.
Affordable
We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.
Reliable
Our associates are held to a quality standard consistent with best practices in production management.
People + Technology = Powerful Results
Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits
Blogs
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Speech Analytics creates compliance and revenue for insurance agents
Speech Analytics creates compliance and revenue for insurance agents May 29, 2023 Category: Speech Analytics No Comments Recommended Reading State of Quality Assurance today- considered as a cost center In order to comply with CMS guidelines and carrier requirements, insurance agents must record all customer and prospect calls. This requires a comprehensive compliance program to
May 29, 2023 -
Building Your Own BI Team vs. Outsourcing
Building Your Own BI Team vs. Outsourcing May 23, 2023 Category: Legal Tech No Comments Times have changed. Data Analytics and Business Intelligence (BI) applications are now firmly established as “must-have” tools rather than “nice to have” tools across a wide range of business applications. As a result, growth-focused default servicing law firms are no
May 23, 2023 -
Call Recording for Health Insurance Agents: Tips and Solutions
Call Recording for Health Insurance Agents: Tips and Solutions May 18, 2023 Category: Call Recording No Comments Recommended Reading If you are an independent agent, part of a field marketing organization, or a health insurance carrier yourself, you are likely aware of the CMS Final Rule 2023, which mandates the recording of all customer/prospect calls.
May 18, 2023 -
4 Must-Dos of Calibrating Your Speech Analytics System
4 Must-Dos of Calibrating Your Speech Analytics System May 23, 2023 Category: Speech Analytics No Comments Recommended Reading More and more collection businesses are using speech analytics (SA) to improve their collection numbers. Who can blame them; the platform can help collection players analyze agent-consumer interactions, identify issues, and optimize their collection strategies seamlessly. However,
May 15, 2023
