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Testimonials

BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

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Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable
Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • Tips to Manage 3 Common Challenges in Vendor Management and Oversight

    Tips to Manage 3 Common Challenges in Vendor Management and Oversight November 29, 2022 Category: Compliance Managment No Comments If you are a growing collection business, you are bound to work with more than one vendor to improve your overall collection outcome. These vendors often get access to your systems and sensitive information, which can

    November 29, 2022
  • Why You Need Business Intelligence in Your Collection Business and Ways to Make the Most of It

    Why You Need Business Intelligence in Your Collection Business and Ways to Make the Most of It November 23, 2022 Posted by: Anshul Kumar Category: Business Intelligence No Comments Business intelligence (BI) is one powerful tool that can help modern collection businesses formulate highly effective strategies to improve their performance and processes. The process of

    November 23, 2022
  • How Business Analytics Can Drive More Revenue for Collection Agencies

    How Business Analytics Can Drive More Revenue for Collection Agencies November 21, 2022 Posted by: Anshul Kumar Category: Business Intelligence No Comments Leveraging business intelligence to make data-driven decisions have become very important for collection agencies. With the help of analytics solutions, collection agencies can extract meaningful insights from raw data and apply them to

    November 21, 2022
  • 3 Top Reasons Why Collection Agencies Need An Omnichannel Engagement Strategy

    3 Top Reasons Why Collection Agencies Need An Omnichannel Engagement Strategy November 17, 2022 Posted by: provana Category: Omnichannel Collections No Comments The collections landscape is changing like never before against the backdrops of ever-evolving consumer protection laws and emerging collection technologies. Thanks to technological advances made in the space, today consumers expect debt collectors

    November 17, 2022