Increase Call Volume by 10% in Just Three Months [Case Study]
- November 20, 2018
- Category: Speech Analytics
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A multi-state law firm uncovered the long-term benefits of speech analytics. Over the course of three months, this law firm has revealed many opportunities in their data reporting methods, which only previously sampled less than 5% of calls. The law firm implemented Provana’s speech analytics platform, ICAP, with the sole intention to […]
call analytics call monitoring call silence CLIENT PERFORMANCE collection law firm COLLECTION STRATEGY COLLECTOR collector effectiveness competitive advantage consumer experience contact center DEBT COLLECTION SOLUTIONS hold time ICAP QUALITY ASSURANCE RECOVERY return on investment SPEECH ANALYTICS TECHNOLOGY