ICAP: Provana's Speech Analytics Solution
Hear our customers share their success stories
Provana’s ICAP solution was the key focus of a 25-minute Demo Day presentation, moderated by Mike Gibb from AccountsRecovery.net. Mike, one of the leading voices from the ARM industry, brought Provana ICAP customers- Michelle Taylor, VP of Operations at Credit.org, Stephen Moeller, Director of Corporate Compliance, ACI LLC and Nikole Fratz, QA and Training Manager at FBCS, Inc.– together on his platform to discuss how they are using our speech analytics platform in their respective organizations. Touching on essential topics, including QA management, and collection insights, our customers also discussed how ICAP has become the one-stop solution for their all compliance and performance management needs.
Demo Day Hosts
Mike has more than 20 years of experience in the media industry. Presently, he is running a news and information platform where he provides content, podcasts, newsletters, and webinars for executives in the credit and collections industry.
Practice Leader, Consumer Experience Solutions
Deepak has more than 18 years of experience working with technology to improve and automate complex operations within the ARM space. Specifically, he is an expert in contact center best practices and how to leverage a combination of technology and processes to improve productivity. He offers a spectrum of observations from his broad credit and collections background.