Provana combines the power of ‘ICAP’ and operational ‘BI’
- Jul 21,2023
- Posted by: Aashish Gambhir
- Category: News Release
BI for Operational Insights is now part of ICAP!
We are thrilled to announce that BI for Operational Insights is now part of ICAP! Check out this video to hear from Deepak Rajput, Head of Customer Success at ICAP, as he shares his insights on how this upgrade can benefit you.
With ICAP (Integrated Consumer Analytics Platform), you can now access all your insights in one place. Integrated consumer analytics platform or ICAP now offers a seamless and comprehensive solution by combining Business Intelligence reports for operational insights and speech analytics reports for call compliance and agent performance.