Speech Analytics 2.0
Finally! Objective Metrics For Your Contact Center
Collections Training Manager
Weltman, Weinberg & Reis Co., LPA
With a more than 20-year tenure at Weltman, Nikkia has worked her way up from Bankruptcy Specialist to Quality Auditor Analyst to Collections Training Manager. With the knowledge gathered from her diverse experience, including people, process and technology, Nikkia has created a robust collections program at Weltman that is both efficient and compliant.
Practice Leader, Consumer Experience Solutions
Deepak has more than 18 years of experience working with technology to improve and automate complex operations within the ARM space. Specifically, he is an expert in contact center best practices and how to leverage a combination of technology and processes to improve productivity. He offers a spectrum of observations from his broad credit and collections background.